Planning an Amtrak journey and prefer to speak with a real person to book your tickets? You’re in the right place. Amtrak provides a dedicated phone number for making reservations and getting assistance with your travel plans.  

The primary Amtrak phone number for reservations is:

1-800-USA-RAIL (1-800-872-7245)

You can call this number from anywhere in the United States and Canada to speak with an Amtrak agent who can help you:

• Book new reservations: Whether you know your exact travel dates and destinations or need help exploring options, the agents can assist you in finding the best fares and schedules.
• Modify existing reservations: Need to change your travel dates, times, or class of service? You can often do this over the phone.
• Inquire about schedules and fares: If you’re still in the planning stages, you can call to get up-to-date information on train schedules and ticket prices for your desired routes.
• Ask questions about Amtrak services: Have questions about baggage policies, accessibility, onboard amenities, or anything else related to your trip? The phone agents can provide answers and guidance.
• Make group travel arrangements: If you’re traveling with a large group, calling the reservation line is often the best way to coordinate your booking.

When Should You Call to Make an Amtrak Reservation?

While Amtrak offers convenient online and mobile app booking options, there are several situations where calling the reservation line might be preferable:

• Complex itineraries: If your trip involves multiple connecting trains or specific routing requests, speaking with an agent can ensure all the details are handled correctly.
• Using vouchers or gift cards: While some vouchers and gift cards can be used online, others may require booking through the phone.
• Specific seating requests: If you have particular seating preferences (e.g., window seat, aisle seat, specific car), you can often request this when booking over the phone.
• Assistance with accessibility needs: If you or a member of your party requires special assistance due to mobility issues or other needs, calling allows you to discuss these requirements with an agent who can ensure appropriate arrangements are made.
• You prefer speaking to a person: Some people simply prefer the personal touch and reassurance of speaking with a live agent when making travel arrangements.

What Information Should You Have Ready When You Call?

To make the reservation process as smooth as possible, be sure to have the following information ready when you call:

• Your desired travel dates and times.
• Your origin and destination cities.
• The number of adults, children, and any infants traveling.
• The full names of all passengers as they appear on their government-issued ID.
• Any Amtrak Guest Rewards numbers for members of your party.
• Your preferred class of service (e.g., Coach, Business, Acela First Class, Roomette, Bedroom).
• Any special requests (e.g., dietary needs for sleeping car passengers, accessibility requirements).
• Your payment information (credit card details).

Alternative Ways to Book Amtrak Reservations:

While the phone number is a great option, remember that you can also book your Amtrak travel through the following methods:

• Online: Visit the official Amtrak website at Amtrak.com.
• Amtrak Mobile App: Download the free Amtrak app for your smartphone or tablet.  
• At an Amtrak station: Many Amtrak stations have ticket counters where you can speak with an agent in person.  

Tips for a Smoother Phone Reservation Experience:

• Call during off-peak hours if possible: Wait times may be shorter during less busy times.
• Be patient: Depending on call volume, you may experience a wait before speaking to an agent.
• Speak clearly and concisely: This will help the agent understand your needs quickly.
• Take notes: Write down your confirmation number and any important details provided by the agent.
• Confirm all details before ending the call: Double-check your travel dates, times, and passenger information to ensure accuracy.

No matter how you choose to book your Amtrak journey, the goal is to make the process as easy and stress-free as possible. If you prefer the assistance of a live agent, don’t hesitate to call the Amtrak reservations phone number at 1-800-USA-RAIL (1-800-872-7245). Happy travels!